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The PAA is the representative voice of the mortgage broking industry in New Zealand. It is the recognised brand the New Zealand consumer can rely on when arranging a home loan. To have this associated brand provides Advisers with recognition of their commitment and competency to their role as an Adviser.


  

Complaints Process

If you are not satisfied with the service you received from us you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone, by email or in writing.

We are a member of an independent dispute resolution scheme operated by Financial Disputes Resolution Services ("FDR") and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FDR by emailing enquiries@fdr.org.nz or calling FDR on 0508 337 337. Full details of how to access the FDR scheme can be obtained on their website www.fdr.org.nz There is no cost to you to use the services of Financial Disputes Resolution Services.